We are investing considerable resources in defining and measuring patients’ care expectations. Such measurement will yield insight into whether and how services are meeting patients’ experience expectations. But because measurement is inherently distanced in time and space, it does not resolve patients’ experience of feeling ‘reluctant to directly challenge healthcare professionals’ about issues that matter to them now and which may make them feel unsafe.
Treatment effectiveness holds considerable importance in the association between service quality and satisfaction in medical service studies. comprehensive evaluations of the quality of medical service at CAM-oriented hospitals are scarce. This study assesses the quality of medical services provided using the service encounter system approach and analyzes the influence of treatment effectiveness on patient loyalty.
Primary care is the first point of contact with the healthcare system. It includes general practitioners (GP), family physicians (FP), pediatricians (PED), obstetricians (OBGYN), gynecologists and other specialists. GP’s provide preventive and routine care for people of all ages while FP’s are trained to handle common illnesses in children. PED’s specialize in treating children from infancy to adolescence while OBGYN’s focus on reproductive health and pregnancy issues for women.
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